How to Login and Deposit on XT.com
How to Login Account in XT.com
How to Log in your XT.com account with Email
1. Go to the XT.com website and click on [Log in].
2. Select [Email], enter your email address and password, and then click on [Log In].
You can log in with the QR code by opening your XT.com app to login.
3. You will receive a 6-digit verification code in your email. Enter the code to continue the process.
If you haven’t received any verification code, click on [Resend].
4. After entering the correct verification code, you can successfully use your XT.com account to trade.
How to Log in your XT.com account with Phone number
1. Go to the XT.com website and click on [Log in].2. Select [Mobile], enter your phone number and password, and then click on [Log In].
You can log in with the QR code by opening your XT.com app to login.
3. You will receive a 6-digit SMS verification code in your phone. Enter the code to continue the process.
If you haven’t received any verification code, click on [Resend].
4. After entering the correct verification code, you can successfully use your XT.com account to trade.
How to Log in your XT.com App
1. You need to install the XT.com application to create an account for trading on the Google Play Store or App Store.
2. Open the XT.com app and tap on [Log in].
3. Select [Email] or [Phone Number], enter your email address or phone number, enter your password, and tap [Login].
4. You will receive a 6-digit verification code in your email or phone. Enter the code to continue the process.
If you haven’t received any verification code, click on [Resend] or press on [Voice Verification Code].
5. Congratulations! You have successfully created an XT.com account on your phone
I forgot my password from the XT.com account
You can reset your account password on the XT.com website or app. Please note that for security reasons, withdrawals from your account will be suspended for 24 hours after a password reset.1. Go to the XT.com website and click [Log in].
2. On the login page, click [Forgot your password?].
3. Enter your account email or phone number and click [Next].
4. You will receive a 6-digit verification code on your phone. Enter the code to continue the process.
If you haven’t received any verification code, click on [Resend].
5. Set up your new password, confirm your password, and click on [Confirm].
After that, your password has been reset successfully. Please use the new password to log in to your account.
If you are using the app, click [Forgot password?] as below.
1. Go to the first page, tap [Log in], and click on [Forget Password?].
2. Enter your email address or your phone number and tap [Next].
3. You will receive a 6-digit verification code in your email or phone. Enter the code to continue the process.
If you haven’t received any verification code, click on [Resend] or press on [Voice Verification Code].
4. Set up your new password, confirm your new password, and tap on [Confirm].
After that, your password has been reset successfully. Please use the new password to log in to your account.
Frequently Asked Questions (FAQ)
How do I set up passkeys for my account?
1. Log in to your XT.com mobile app account, go to the profile section, and click on [Security Center].
2. On the current page, select the passkey option, click on it, and choose [Enable].
3. The first time you enable a passkey, you’ll need to complete a security verification according to the on-screen prompts.
4. Click [Continue] to complete the passkey addition.
How do I edit or delete the passkey?
If you are using the XT.com app:
- You can click on the [Edit] icon next to the passkey to customize its name.
- To delete a passkey, click on the [Delete] icon and complete the request by using security verification.
How to set up your Two Factor Authentication (2FA)?
1. Log into your XT.com account.
Under your [Profile] icon, click on [Security Center].
2. Select the Two-factor Authentication and click on [Connect].
3. For Google 2FA: Scan the barcode or manually input the key words, the OTP code will display in the authenticator and refresh every 30 seconds.
For Email 2FA: Input the email address to receive the OTP code in your email inbox.
4. Input the code back to the XT.com page and verify it.
5. Complete any other security verification that the system requires.
How to change your Two Factor Authentication with the Old 2FA?
1. Log into your XT.com account.
Under your [Profile] icon, click on [Security Center].
3. Complete the security verification with codes from your registered email address, phone number, and/or Google Authenticator, and click [Next] (GA code changes every 30 seconds).
4. Bind a new 2FA to your account.
5. Input your new 6-digit GA code generator and click confirm
How to reset your Two Factor Authentication without the Old 2FA?
You can reset your Two-factor Authentication (2FA). Please note that for your account security, withdrawal or P2P selling from your account will be disabled for 24 hours once security verification is changed.
You can reset 2FA on XT.com by following the steps below:
If your 2FA is not working, and you need to reset it, there are three methods you can choose from, depending on your situation.
Method 1 (when you can log in to your account)
1. Log in to your XT.com account, click on [Personal Center] - [Security Center], select the 2FA option you want to reset, and click [Change].
2. Click on the [Security verification not available?] button on the current page.
3. Select the unavailable security option and click [Confirm Reset].
4. Based on the prompts on the current page, enter the new security verification information. After confirming the information is correct, click [Reset].
5. Upload your personal handheld ID photo by following the page instructions.
Note: Please ensure that you are holding a front photo of your ID in one hand and a handwritten note with the words "XT.COM + date + signature" (e.g., XT.COM, 1/1/2023, signature) in the other hand. Make sure that the ID card and the slip of paper are positioned at chest level without covering your face, and that the information on both the ID card and the slip of paper is clearly visible.
6. After uploading the documents, please wait for the XT.com staff to review your submission. You will be informed of the review results via email.
Method 2 (when you can’t receive the verification information)
1. On the login page, enter your account information and click the [Login] button.
2. Click the [Security verification not available?] button on the current page.
3. Select the unavailable security option and click [Confirm Reset]. Follow the prompts on the current page, enter the new security verification information, and after confirming that the information is correct, click [Start Reset].
4. Upload your personal handheld ID photo by following the page instructions.
Note: Please ensure that you are holding a front photo of your ID in one hand and a handwritten note with the words "XT.COM + date + signature" (e.g., XT.COM, 1/1/2023, signature) in the other hand. Make sure that the ID card and the slip of paper are positioned at chest level without covering your face, and that the information on both the ID card and the slip of paper is clearly visible!
5. After uploading the documents, please wait for the XT.com staff to review your submission. You will be informed of the review results via email.
Method 3 (when you have forgotten your login password)
1. On the login page, click the [Forgot your password?] button.
2. On the current page, enter your email address or phone number and click [Next].
3. Click the [Security verification not available?] button on the current page.
4. Select the unavailable security option and click [Confirm Reset]. Follow the prompts on the current page, enter the new security verification information, and after confirming that the information is correct, click [Start Reset].
5. Upload your personal handheld ID photo by following the page instructions.
Note: Please ensure that you are holding a front photo of your ID in one hand and a handwritten note with the words "XT.COM + date + signature" (e.g., XT.COM, 1/1/2023, signature) in the other hand. Make sure that the ID card and the slip of paper are positioned at chest level without covering your face, and that the information on both the ID card and the slip of paper is clearly visible.
6. After uploading the documents, please wait for the XT.com staff to review your submission. You will be informed of the review results via email.
How to Deposit on XT.com
How to Buy Crypto on XT.com P2P
Buy Crypto on XT.com P2P (Website)
1. Log into your XT.com account, click [Buy Crypto] on the top, and then click [P2P Trading].
2. On the transaction page, select the merchant you want to trade with and click [Buy USDT].
3. Enter the amount of [USDT] you want to buy and pay.
Choose your collection method, check the box, and click on [Buy USDT].
4. After confirming the payment account information, please complete payment via the method you selected.
5. After completing the payment, click [I have paid].
The merchant will soon confirm the payment, and the cryptocurrency will be transferred to your account.
Buy Crypto on XT.com P2P (App)
1. Open the XT mobile app, at the homepage, please select [Buy Crypto] at the top.
2. Select [P2P Trading].
3. On the order page, select the merchant you want to trade with and click [Buy USDT].
4. Enter the quantity of [USDT] you want to buy.
Choose your collection method, and click on [Buy Now].
5. After confirming the payment account information, please complete the payment via the method you selected.
6. After completing the payment, click [I have paid].
The merchant will soon confirm the payment, and the cryptocurrency will be transferred to your account.
How to Deposit Fiat Currency on XT.com
Deposit on XT.com via 3rd Party Payment (Website)
Third-party payments are cryptocurrency deposits made using our trusted cryptocurrency payment gateway. Users must settle payment using the gateway, and the cryptocurrency will be deposited into the user’s XT.com account via blockchain transaction.1. Log in to XT.com and click the [Buy Crypto] - [Third-party payment] button at the top of the page.
2. Enter the amount of payment and choose the digital currency you want to buy.
Select a suitable payment method and click [Continue]. (As the selected digital currency for purchase is different, the system will automatically prompt the minimum and maximum amount of the fiat currency that needs to be paid).
3. Select your payment channel and click [Confirm].
4. Confirm your order information, check the box, and click [Continue].
5. Complete the payment through the third party, and crypto will be automatically deposited into your wallet account.
Deposit on XT.com via 3rd Party Payment (App)
1. Open your XT.com app, click on [Buy Crypto], and select [Third party payment].
2. Enter your amount, choose your token, select your payment method and tap [Buy...].
3. Select your payment channel and tap [Confirm].
4. Review your information, check the box, and tap [Confirm].
5. Complete the payment through the third party and crypto will be automatically deposited into your wallet account
How to Deposit Cryptocurrency on XT.com
Deposit Cryptocurrency on XT.com (Website)
1. Log in to the XT.com website. Log in to your account and click [Funds] → [Overview] in the upper right corner
2. Click on [Deposit] to continue.
3. Selecting the token you want to deposit, here is a Bitcoin (BTC) example to illustrate the corresponding deposit steps.
4. Choose the network where you wish to deposit.
5. You will be provided with an address, choose the account in which you want to deposit.
Alternatively, you can click the copy icon and the QR code icon to get a QR code for the address and import it to the platform you’re withdrawing from.
6. After successfully depositing, click [Spot Account] - [Fund Records] - [Deposit] to check your deposit.
Deposit Cryptocurrency on XT.com (App)
1. Open your XT.com app and click [Deposit] in the middle of the homepage.
2. Select the cryptocurrency you want to deposit, for example: BTC.
3. You will see the available network for depositing BTC.
Click to copy the deposit address of your XT wallet and paste it into the address field on the platform where you intend to withdraw cryptocurrency. You can also [Save photo] and directly enter the QR code on the withdrawal platform.
4. Once the transfer is processed. The funds will be credited to your XT.com account shortly after.
Note: Please choose the deposit network carefully and make sure that the selected network is the same as the network of the platform you are withdrawing funds from. If you select the wrong network, you will lose your funds.
Frequently Asked Questions
How do I find the deposit address on your XT.com platform?
Through [Funds] - [Overview] - [Deposit], you can copy the address of the token and network that you designated. When initiating transfers from other platforms, use the address from your XT.com account for receiving the transaction.
Why has my deposit not been credited yet?
Transferring funds from an external platform to XT.com involves three steps:
Withdrawal from the external platform - Blockchain network confirmation -XT.COM credits the funds to your account.
An asset withdrawal marked as “completed” or “success” in the platform you’re withdrawing your crypto from means that the transaction was successfully broadcast to the blockchain network. However, it might still take some time for that particular transaction to be fully confirmed and credited to the platform you’re withdrawing your crypto to.
The amount of required “network confirmations” varies for different blockchains. For example:
(1) Deposit BTC requires 1 block confirmation.
(2) Once it arrives at the account, all assets of the account will be temporarily frozen until after 2 blocks confirmation then you can withdraw it.
Due to possible network congestion, there might be a significant delay in processing your transaction. You may use the Transaction Hash to look up the status of the transfer of your assets by using a blockchain explorer.
If your deposit is not credited to your account, you can follow the instructions below to check on the issue
(1) If the transaction has not yet been fully confirmed by the blockchain network nodes, please wait patiently for it to be processed. When the transaction has been confirmed, XT.com will credit the funds to your account.
(2) If the transaction is confirmed by the blockchain but not credited to your account, you can contact our online customer service, our support will guide you on the solution.
When will the deposit arrive? What is the handling fee?
The deposit time and handling fee are subject to the main network you choose. Take USDT as an example: XT platform is compatible with 8 main net deposits: ERC20, TRC20, BSC, POLYGON, FIO, XSC, METIS and HECO. You can select the main net on the withdrawal platform, enter your deposit amount, and check the deposit fee.
If you choose TRC20, you need 3 network confirmations; in another case, if you choose the ERC20 chain, you need all 12 networks under the main chain to be confirmed before you complete the deposit operation. If you do not receive your digital assets after the deposit, it may be that your transaction has not been completed for the network confirmation of block trading, please wait patiently. Or check the transaction completion status in your deposit record.
