XT.com Registration

How to Register on XT.com

How to Register Account on XT.com with Email

1. Go to XT.com and click on [Sign up].

2. Choose your region and click [Confirm].

3. Select [Email] and enter your email address, create a secure password for your account and click [Sign Up].

Note:

• Your password must contain at least 8 characters, including one uppercase letter and one number.

4. You will receive a 6-digit verification code in your email. Enter the code to continue the process.

If you haven’t received any verification code, click on [Resend].

5. Congratulations, you have successfully registered on XT.com.

How to Register Account on XT.com with Phone Number

1. Go to XT.com and click on [Sign up].

2. Choose your region and click [Confirm].

3. Select [Mobile] and choose your region, enter your phone number, create a secure password for your account and click [Sign Up].

Note:

• Your password must contain at least 8 characters, including one uppercase letter and one number.

4. You will receive a 6-digit SMS verification code on your phone. Enter the code to continue the process.

If you haven’t received any verification code, click on [Resend] or press on [Voice Verification Code].

5. Congratulations, you have successfully registered on XT.com.

How to Register Account on XT.com App

1. You need to install the XT.com application to create an account for trading on the Google Play Store or App Store.

2. Open the XT.com app and tap on [Sign up].

3. Choose your region and tap [Next].

4. Select [Email] or [Phone Number], enter your email address or phone number, create a secure password for your account, and tap [Register].

Note:

• Your password must contain at least 8 characters, including one uppercase letter and one number.

5. You will receive a 6-digit verification code in your email or phone. Enter the code to continue the process.

If you haven’t received any verification code, click on [Resend] or press on [Voice Verification Code].


6. Congratulations! You have successfully created an XT.com account on your phone

Frequently Asked Questions (FAQ)

Why Can’t I Receive Emails from XT.com?

If you are not receiving emails sent from XT.com, please follow the instructions below to check your email’s settings:

1. Are you logged in to the email address registered to your XT.com account? Sometimes you might be logged out of your email on your device and hence can’t see XT.com emails. Please log in and refresh.

2. Have you checked the spam folder of your email? If you find that your email service provider is pushing XT.com emails into your spam folder, you can mark them as “safe” by whitelisting XT.com email addresses. You can refer to How to Whitelist XT.com Emails to set it up.

3. Is the functionality of your email client or service provider normal? To be sure that your firewall or antivirus program isn’t causing a security conflict, you can verify the email server settings.

4. Is your inbox packed with emails? You won’t be able to send or receive emails if you have reached the limit. To make room for new emails, you can remove some of the older ones.

5. Register using common email addresses like Gmail, Outlook, etc., if at all possible.

How come I can’t get SMS verification codes?

XT.com is always working to improve the user experience by expanding our SMS Authentication coverage. Nonetheless, certain nations and regions aren’t currently supported.

Please check our global SMS coverage list to see if your location is covered if you are unable to enable SMS authentication. Please use Google Authentication as your primary two-factor authentication if your location is not included on the list.

The following actions should be taken if you are still unable to receive SMS codes even after you have activated SMS authentication or if you are currently living in a nation or region covered by our global SMS coverage list:

• Make sure there is a strong network signal on your mobile device.
• Disable any call blocking, firewall, anti-virus, and/or caller programs on your phone that might be preventing our SMS Code number from working.
• Turn your phone back on.
• Instead, try voice verification.

How to Verify Account in XT.com

Where can I get my account verified?

You can access Identity Verification from [User Center] - [Identity Verification]. You can check your current verification level on the page, which determines the trading limit of your XT.com account. To increase your limit, please complete the respective identity verification level.

How to complete Identity Verification? A step-by-step guide

1. Log in to your XT.com account and click [User Center] - [Identity Verification].

2. Here you can see two levels of verification and their respective deposit and withdrawal limits.

The limits vary for different countries. You can change your country by clicking the button next to [Country/Region].

3. Start with [Lv1 Basic Verification] and click on [Verify Now].
4. Choose your region, enter your personal information, and follow the instructions to upload photos of your document. Your photos should clearly show the full ID document.

After that, click on [Get Code] to get your 6-digit verification code, then press [Submit].

Note: Please make sure that all the information entered is consistent with your ID documents. You won’t be able to change it once it is confirmed.

5. Next, select [Lv2 Advanced Verification] and click [Verify Now].

6. Record a video with your phone or camera device.

In the video, read out the provided numbers on the page. Upload the video after completion, enter the security password, and click [Submit]. Video supports the formats of MP4, OGG, WEBM, 3GP, and MOV and must be limited to 50MB.

7. After completing the above process, please be patient. XT.com will review your information as soon as possible. Once you have passed the verification, we will send you an email notification.

Note: You need to complete LV1 Basic Verification first in order to submit LV2 Advanced Verification.

Frequently Asked Questions (FAQ)

Identity Verification for Buying Crypto with Credit/Debit Card

In order to ensure a stable and compliant fiat gateway, users buying crypto with credit debit cards are required to complete identity verification. Users who have already completed Identity Verification for the XT.com account will be able to continue to buy crypto without any additional information required. Users who are required to provide extra information will be prompted the next time they attempt to make a crypto purchase with a credit or debit card.

Each Identity Verification level completed will grant increased transaction limits, as listed below. All transaction limits are fixed to the value of the Euro (€) regardless of the fiat currency used, and thus will vary slightly in other fiat currencies according to exchange rates.

Basic Info

This verification requires the user’s name, address, and date of birth.

Identity-Face Verification

• Transaction limit: 50,000 USD/day ; 100,000 USDT/Day

This verification level will require a copy of a valid photo ID and a selfie to prove identity. Face verification will require a smartphone with the XT.com app installed, or a PC or Mac with a webcam.

Video Verification

• Transaction limit: 500,000 USD/day ; 10,000,000 USDT/Day

In order to increase your limit, you will need to complete your identity verification and video verification (proof of address).

If you want to increase your daily limit, please contact customer support.
 

How to keep your account safer?

Password
The password should be complicated and unique, with a length of at least 8 digits. The password is recommended to contain uppercase and lowercase letters, numbers, or special symbols, and no obvious pattern is preferred. It is best not to include your name, email name, your birthday date, mobile phone, etc., which are easily obtained by others.

You can also increase the security of your account by periodically changing the password (change it once every three months).
In addition, never reveal your password to others, and XT.com staff will never ask for it.

Multi-factor Authentication
It is recommended that, after registration and successfully binding your mobile number, email address, and Google Authenticator, the login verification is set to password + Google verification code + remote login verification.

To prevent phishing
Be wary of fraudulent emails that are disguised as XT.COM, and do not click on the links and attachments in those emails. Make sure that the link is to the XT.com website before logging in to your account. XT.COM will never ask for your password, SMS or email verification code, or Google verification code.