How to Open Account and Deposit into XT.com

How to Open an Account on XT.com

How to Open a XT.com Account with Email

1. Go to XT.com and click on [Sign up].

2. Choose your region and click [Confirm].

3. Select [Email] and enter your email address, create a secure password for your account and click [Sign Up].

Note:

• Your password must contain at least 8 characters, including one uppercase letter and one number.

4. You will receive a 6-digit verification code in your email. Enter the code to continue the process.

If you haven’t received any verification code, click on [Resend].

5. Congratulations, you have successfully registered on XT.com.

How to Open a XT.com Account with Phone Number

1. Go to XT.com and click on [Sign up].

2. Choose your region and click [Confirm].

3. Select [Mobile] and choose your region, enter your phone number, create a secure password for your account and click [Sign Up].

Note:

• Your password must contain at least 8 characters, including one uppercase letter and one number.

4. You will receive a 6-digit SMS verification code on your phone. Enter the code to continue the process.

If you haven’t received any verification code, click on [Resend] or press on [Voice Verification Code].

5. Congratulations, you have successfully registered on XT.com.

How to Open a XT.com Account (App)

1. You need to install the XT.com application to create an account for trading on the Google Play Store or App Store.

2. Open the XT.com app and tap on [Sign up].

3. Choose your region and tap [Next].

4. Select [Email] or [Phone Number], enter your email address or phone number, create a secure password for your account, and tap [Register].

Note:

• Your password must contain at least 8 characters, including one uppercase letter and one number.

5. You will receive a 6-digit verification code in your email or phone. Enter the code to continue the process.

If you haven’t received any verification code, click on [Resend] or press on [Voice Verification Code].


6. Congratulations! You have successfully created an XT.com account on your phone

Frequently Asked Questions (FAQ)

Why Can’t I Receive Emails from XT.com?

If you are not receiving emails sent from XT.com, please follow the instructions below to check your email’s settings:

1. Are you logged in to the email address registered to your XT.com account? Sometimes you might be logged out of your email on your device and hence can’t see XT.com emails. Please log in and refresh.

2. Have you checked the spam folder of your email? If you find that your email service provider is pushing XT.com emails into your spam folder, you can mark them as “safe” by whitelisting XT.com email addresses. You can refer to How to Whitelist XT.com Emails to set it up.

3. Is the functionality of your email client or service provider normal? To be sure that your firewall or antivirus program isn’t causing a security conflict, you can verify the email server settings.

4. Is your inbox packed with emails? You won’t be able to send or receive emails if you have reached the limit. To make room for new emails, you can remove some of the older ones.

5. Register using common email addresses like Gmail, Outlook, etc., if at all possible.

How come I can’t get SMS verification codes?

XT.com is always working to improve the user experience by expanding our SMS Authentication coverage. Nonetheless, certain nations and regions aren’t currently supported.

Please check our global SMS coverage list to see if your location is covered if you are unable to enable SMS authentication. Please use Google Authentication as your primary two-factor authentication if your location is not included on the list.

The following actions should be taken if you are still unable to receive SMS codes even after you have activated SMS authentication or if you are currently living in a nation or region covered by our global SMS coverage list:

• Make sure there is a strong network signal on your mobile device.
• Disable any call blocking, firewall, anti-virus, and/or caller programs on your phone that might be preventing our SMS Code number from working.
• Turn your phone back on.
• Instead, try voice verification.

How to Deposit on XT.com

How to Buy Crypto on XT.com P2P

Buy Crypto on XT.com P2P (Website)

1. Log into your XT.com account, click [Buy Crypto] on the top, and then click [P2P Trading].
2. On the transaction page, select the merchant you want to trade with and click [Buy USDT].

3. Enter the amount of [USDT] you want to buy and pay.

Choose your collection method, check the box, and click on [Buy USDT].

4. After confirming the payment account information, please complete payment via the method you selected.

5. After completing the payment, click [I have paid].

The merchant will soon confirm the payment, and the cryptocurrency will be transferred to your account.

Buy Crypto on XT.com P2P (App)

1. Open the XT mobile app, at the homepage, please select [Buy Crypto] at the top.

2. Select [P2P Trading].

3. On the order page, select the merchant you want to trade with and click [Buy USDT].

4. Enter the quantity of [USDT] you want to buy.

Choose your collection method, and click on [Buy Now].

5. After confirming the payment account information, please complete the payment via the method you selected.

6. After completing the payment, click [I have paid].

The merchant will soon confirm the payment, and the cryptocurrency will be transferred to your account.

How to Deposit Fiat Currency on XT.com

Deposit on XT.com via 3rd Party Payment (Website)

Third-party payments are cryptocurrency deposits made using our trusted cryptocurrency payment gateway. Users must settle payment using the gateway, and the cryptocurrency will be deposited into the user’s XT.com account via blockchain transaction.

1. Log in to XT.com and click the [Buy Crypto] - [Third-party payment] button at the top of the page.

2. Enter the amount of payment and choose the digital currency you want to buy.

Select a suitable payment method and click [Continue]. (As the selected digital currency for purchase is different, the system will automatically prompt the minimum and maximum amount of the fiat currency that needs to be paid).

3. Select your payment channel and click [Confirm].

4. Confirm your order information, check the box, and click [Continue].

5. Complete the payment through the third party, and crypto will be automatically deposited into your wallet account.

Deposit on XT.com via 3rd Party Payment (App)

1. Open your XT.com app, click on [Buy Crypto], and select [Third party payment].

2. Enter your amount, choose your token, select your payment method and tap [Buy...].

3. Select your payment channel and tap [Confirm].

4. Review your information, check the box, and tap [Confirm].

5. Complete the payment through the third party and crypto will be automatically deposited into your wallet account

How to Deposit Cryptocurrency on XT.com

Deposit Cryptocurrency on XT.com (Website)

1. Log in to the XT.com website. Log in to your account and click [Funds] → [Overview] in the upper right corner
2. Click on [Deposit] to continue.

3. Selecting the token you want to deposit, here is a Bitcoin (BTC) example to illustrate the corresponding deposit steps.

4. Choose the network where you wish to deposit.

5. You will be provided with an address, choose the account in which you want to deposit.

Alternatively, you can click the copy icon and the QR code icon to get a QR code for the address and import it to the platform you’re withdrawing from.
6. After successfully depositing, click [Spot Account] - [Fund Records] - [Deposit] to check your deposit.

Deposit Cryptocurrency on XT.com (App)

1. Open your XT.com app and click [Deposit] in the middle of the homepage.

2. Select the cryptocurrency you want to deposit, for example: BTC.

3. You will see the available network for depositing BTC.

Click to copy the deposit address of your XT wallet and paste it into the address field on the platform where you intend to withdraw cryptocurrency. You can also [Save photo] and directly enter the QR code on the withdrawal platform.

4. Once the transfer is processed. The funds will be credited to your XT.com account shortly after.

Note: Please choose the deposit network carefully and make sure that the selected network is the same as the network of the platform you are withdrawing funds from. If you select the wrong network, you will lose your funds.

Frequently Asked Questions

How do I find the deposit address on your XT.com platform?

Through [Funds] - [Overview] - [Deposit], you can copy the address of the token and network that you designated. When initiating transfers from other platforms, use the address from your XT.com account for receiving the transaction.
 

Why has my deposit not been credited yet?

Transferring funds from an external platform to XT.com involves three steps:

Withdrawal from the external platform - Blockchain network confirmation -XT.COM credits the funds to your account.

An asset withdrawal marked as “completed” or “success” in the platform you’re withdrawing your crypto from means that the transaction was successfully broadcast to the blockchain network. However, it might still take some time for that particular transaction to be fully confirmed and credited to the platform you’re withdrawing your crypto to.

The amount of required “network confirmations” varies for different blockchains. For example:

(1) Deposit BTC requires 1 block confirmation.

(2) Once it arrives at the account, all assets of the account will be temporarily frozen until after 2 blocks confirmation then you can withdraw it.

Due to possible network congestion, there might be a significant delay in processing your transaction. You may use the Transaction Hash to look up the status of the transfer of your assets by using a blockchain explorer.

If your deposit is not credited to your account, you can follow the instructions below to check on the issue

(1) If the transaction has not yet been fully confirmed by the blockchain network nodes, please wait patiently for it to be processed. When the transaction has been confirmed, XT.com will credit the funds to your account.

(2) If the transaction is confirmed by the blockchain but not credited to your account, you can contact our online customer service, our support will guide you on the solution.

When will the deposit arrive? What is the handling fee?

The deposit time and handling fee are subject to the main network you choose. Take USDT as an example: XT platform is compatible with 8 main net deposits: ERC20, TRC20, BSC, POLYGON, FIO, XSC, METIS and HECO. You can select the main net on the withdrawal platform, enter your deposit amount, and check the deposit fee.

If you choose TRC20, you need 3 network confirmations; in another case, if you choose the ERC20 chain, you need all 12 networks under the main chain to be confirmed before you complete the deposit operation. If you do not receive your digital assets after the deposit, it may be that your transaction has not been completed for the network confirmation of block trading, please wait patiently. Or check the transaction completion status in your deposit record.